COVID-19 Policy

Throughout the pandemic, I will be following guidelines issued by the Government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:
identify what work activity or situations might cause transmission of the virus; think about who could be at risk decide how likely it is that someone could be exposed; and to act to remove the activity or situation, or if this isn’t possible, control the risk.

COVID-19 Health Screening

Prior to seeing any of my clients, I will be:
Monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19. Contacting my clients in advance of their appointment and deferring any treatments if: They have COVID-19 or symptoms of COVID-19; are shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 10 days; they have been contacted by the NHS Test and Trace Service (or their country’s equivalent) and told to self isolate. Asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced Cleaning and Hygiene Measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

Adapting or Restricting Treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety.  Any clients likely to be impacted will be advised as soon as possible.

Maintaining Social Distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance whenever possible during the appointment, and when arriving and leaving for an appointment.

Reservation Policy:

We offer online bookings, for which appointments should be arranged a minimum of 12 hours in advance.  We can take bookings by phone, too, and if would like to book an appointment at short notice, please call us.  We are unable to secure appointments made from withheld numbers, and walk-in appointments are not available.

Cancellation Policy:

If for any reason you are unable to keep your appointment, we would ask that you inform us by telephone, (not SMS, social media, or email) as soon as possible, so that the appointment can be re-listed.  We require a minimum of 24 hours’ notice in order to be able to reschedule or cancel appointments.  Cancellations made less than 24 hours before your appointment will incur a 50% charge.  Clients who fail to attend their appointment will be charged 100% of the cost of their treatment. This refund policy does not affect your statutory rights.

Payment Policy:

When making bookings either online or in person, payment details are required at time of booking. We are able to accept debit and credit cards in-house.

Appointment and Conduct Policy:

When visiting The Therapy Tree by Caroline please do not arrive any earlier than 10 minutes before your scheduled appointment. Due to the nature of the treatments, any late arrival may be deducted from the appointment time. Any misconduct by the client will cause the therapist to immediately end the treatment without a refund of any kind, and no further appointments will be taken.